Return & Refund Policy

We strive to ensure that our customers are completely satisfied with their purchases. To provide clarity and convenience, here is our detailed return and refund policy for each product category:

1. Gaming PCs

• Return Window: Returns are accepted within 30 days of delivery.
• Conditions for Return:
  • The Gaming PC must be in its original condition, with all components (GPU, CPU, RAM, etc.) intact.
  • Any included software, manuals, or accessories must be returned unopened and undamaged.
  • PCs with signs of physical damage, unauthorized modifications, or tampering are not eligible for returns.
• Refund Process:
  • Upon receipt and inspection, if the PC meets all conditions, a refund will be processed within 7-10 business days.
  • Refunds will exclude any shipping fees unless the return is due to a defect or shipping error.
• Restocking Fee: A 15% restocking fee may apply for non-defective PCs.

2. Gaming Laptops

• Return Window: Returns are accepted within 14 days of delivery.
• Conditions for Return:
  • The laptop must be in its original packaging, with no signs of wear, scratches, or damage.
  • All accessories (charger, cables, etc.) must be included in the return.
  • Laptops with installed software modifications or removed pre-installed programs are not eligible.
• Refund Process:
  • Refunds will be issued after inspection within 7-10 business days.
  • Return shipping fees are the customer’s responsibility unless the laptop is defective.
• Important Note: Laptops showing signs of overheating, misuse, or liquid damage will not qualify for refunds.

3. Gaming Monitors

• Return Window: Returns are accepted within 30 days of delivery.
• Conditions for Return:
  • Monitors must be returned in their original packaging with all cables, stands, and accessories.
  • Dead pixels or minor screen irregularities within the manufacturer’s acceptable range do not qualify as defects.
  • Physical damage such as cracks or scratches on the screen caused by mishandling will void the return eligibility.
• Refund Process:
  • Refunds are processed within 5-7 business days of receiving the item.
  • Refunds will exclude shipping charges unless the return is due to a manufacturing defect.

4. Accessories (Keyboards, Mice, Headsets, etc.)

• Return Window: Returns are accepted within 15 days of delivery.
• Conditions for Return:
  • Accessories must be unused and in their original packaging.
  • Items with missing parts, damage, or excessive wear will not be accepted.
  • Opened or used headsets may not qualify for a full refund due to hygiene concerns.
• Refund Process:
  • Refunds will be processed within 3-7 business days after inspection.
  • Return shipping costs are non-refundable unless the item is defective.

5. Oculus and VR Equipment

• Return Window: Returns are accepted within 21 days of delivery.
• Conditions for Return:
  • VR equipment must be in its original condition, with all accessories, manuals, and packaging included.
  • Devices showing wear, scratches, or signs of misuse will not qualify for a refund.
  • Head-mounted displays must be cleaned and free of smudges or damage.
• Refund Process:
  • Refunds will be processed within 3-7 business days after the product is inspected.
  • Shipping costs are non-refundable unless the item is defective or incorrectly shipped.

General Notes:

1. Defective Products: If the product is defective, customers must notify us within 48 hours of receiving the item. A replacement or full refund will be issued after verification.
2. Non-Returnable Items: Certain items, such as software, digital downloads, or customized products, are non-returnable unless defective.
3. Shipping Costs: For non-defective returns, customers are responsible for return shipping costs. For defective items, we will cover return shipping fees.
4. Restocking Fees: A 15% restocking fee may apply for non-defective returns, particularly for Gaming PCs and Gaming Laptops.
5. Return Process: To initiate a return, contact our customer support team with your order number, and we will provide a return authorization and instructions.

For further questions or assistance, feel free to contact our Easy Returns Center. Our team is here to ensure a smooth and worry-free process for your return and refund needs.